> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rynopay.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Application Review

> Understand how Ryno reviews your onboarding application and how to respond to requests.

After submission, the Ryno Compliance team verifies your business, ownership structure, operating activity, and supporting documents.

<Image src="/images/business/business-onboarding/application-review.png" alt="Ryno application review status" />

## Review timeline

Applications are typically reviewed within **24–48 business hours**. Complex ownership structures, manual document checks, missing information, or additional compliance checks may take longer.

<Info>Review times are estimates and may vary by application.</Info>

## Application statuses

| Status          | Meaning                                            |
| --------------- | -------------------------------------------------- |
| Submitted       | Ryno has received your application.                |
| Under review    | The Compliance team is reviewing it.               |
| Action required | You must provide information or make a correction. |
| Approved        | Your business has passed onboarding verification.  |
| Rejected        | Ryno could not approve the application.            |

## Respond to an information request

<Steps>
  <Step title="Open the request">
    Read the message and identify the affected section.
  </Step>

  <Step title="Update the application">
    Provide the requested information or replacement document.
  </Step>

  <Step title="Review your response">
    Confirm that it fully addresses the request.
  </Step>

  <Step title="Resubmit">
    Select the available resubmission action.
  </Step>
</Steps>

<Warning>Incomplete responses may lead to another request and extend the review period.</Warning>

## Notifications

Ryno may notify you through the Business Portal, your registered business email, or another approved contact channel.

<Tip>Check your inbox and spam folder while your application is under review.</Tip>

## Common issues

<AccordionGroup>
  <Accordion title="My application has been under review for more than 48 business hours">Check the portal and your email for an outstanding request. Contact Support if no action is shown.</Accordion>
  <Accordion title="I cannot open the Action Required request">Refresh the page, sign in again, or try a supported browser.</Accordion>
  <Accordion title="I submitted the requested information but the status has not changed">Allow time for reassessment by the Compliance team.</Accordion>
  <Accordion title="Can I use the portal while the application is under review?">Access may be limited until approval.</Accordion>
</AccordionGroup>

<CardGroup cols={2}>
  <Card title="Review & Submit" href="/business/business-onboarding/review-and-submit" />

  <Card title="Account Approved" href="/business/business-onboarding/account-approved" />
</CardGroup>