> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rynopay.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Onboarding Troubleshooting

> Resolve common onboarding, upload, submission, and review issues.

Use this guide to resolve common issues during business onboarding.

## Registration and sign-in

<AccordionGroup>
  <Accordion title="I did not receive the verification email">Check spam, confirm the address, and request another email.</Accordion>
  <Accordion title="The verification link expired">Request a new verification link.</Accordion>
  <Accordion title="I cannot sign in">Confirm your credentials, verify the email address, or reset your password.</Accordion>
  <Accordion title="I am not receiving the two-factor code">Wait briefly, request one new code, and use only the latest code.</Accordion>
</AccordionGroup>

## Business information

<AccordionGroup>
  <Accordion title="My business type is not listed">Contact Ryno Support rather than selecting an inaccurate structure.</Accordion>
  <Accordion title="My registration number is not accepted">Check it against the official document and remove unnecessary spaces or symbols.</Accordion>
  <Accordion title="My country is unavailable">The jurisdiction may not currently be supported.</Accordion>
  <Accordion title="I cannot save the page">Correct any highlighted required fields or invalid formats.</Accordion>
</AccordionGroup>

## Document uploads

<AccordionGroup>
  <Accordion title="The file will not upload">Check its format and size, rename it simply, and try again.</Accordion>
  <Accordion title="The document is unreadable">Upload a clear scan with every page fully visible.</Accordion>
  <Accordion title="The document has expired">Upload a current document.</Accordion>
  <Accordion title="I uploaded the wrong file">Remove or replace it before submission.</Accordion>
</AccordionGroup>

## Submission and review

<AccordionGroup>
  <Accordion title="The Submit button is disabled">A required section, field, document, or declaration is incomplete.</Accordion>
  <Accordion title="The page timed out during submission">Sign in again and check the status before trying again.</Accordion>
  <Accordion title="My status is Action Required">Open the request, update the relevant section, and resubmit.</Accordion>
  <Accordion title="My application has been under review for too long">Check for an outstanding request, then contact Support if none is shown.</Accordion>
</AccordionGroup>

## Browser checks

* Use a current supported browser.
* Enable JavaScript and cookies.
* Use a stable internet connection.
* Avoid opening onboarding in several tabs.
* Save progress before closing the page.

## Contact Ryno Support

Provide your legal business name, registered email, application reference, status, issue description, and a screenshot that does not expose sensitive information.

<Warning>Never send passwords, authentication codes, private keys, or full unmasked identity documents through unsecured channels.</Warning>

<CardGroup cols={2}>
  <Card title="Business Onboarding Overview" href="/business/business-onboarding/overview" />

  <Card title="Application Review" href="/business/business-onboarding/application-review" />
</CardGroup>