> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rynopay.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Wallet FAQ

> Answers to common questions about wallets, balances, funding, and transactions.

<AccordionGroup>
  <Accordion title="How do I open another currency wallet?">Select **Open New Currency Account** on the Wallets page.</Accordion>
  <Accordion title="Why is my wallet inactive?">It may be pending activation, under review, or restricted.</Accordion>
  <Accordion title="What is available balance?">Funds currently available for supported wallet actions.</Accordion>
  <Accordion title="What is locked balance?">Funds temporarily reserved, processing, or unavailable.</Accordion>
  <Accordion title="Can I reuse the NGN funding account?">No. It is generated for one funding request and exact amount.</Accordion>
  <Accordion title="Why must I transfer the exact amount?">The request is matched to the amount entered.</Accordion>
  <Accordion title="Why is my transaction Awaiting?">It is waiting for bank or provider confirmation.</Accordion>
  <Accordion title="How do I export transactions?">Apply any filters and select **Export .csv**.</Accordion>
  <Accordion title="Why can I not see Payout?">Payouts may not be enabled for the wallet or your role.</Accordion>
</AccordionGroup>

<Warning>
  Never share your password or two-factor authentication code.
</Warning>

## Related guides

<CardGroup cols={2}>
  <Card title="Wallet Overview" href="/business/wallets/overview" />

  <Card title="Wallet Transactions" href="/business/wallets/wallet-transactions" />
</CardGroup>