What is a beneficiary?
What is a beneficiary?
A beneficiary is a saved bank account or crypto wallet that can receive a payout.
What is the difference between Individual and Business?
What is the difference between Individual and Business?
Choose Individual for a person and Business for a company or legal entity.
Why can I not see a payment method?
Why can I not see a payment method?
The method may not be available for the selected currency, country, or payout route.
Why must the account-holder name be exact?
Why must the account-holder name be exact?
Banks may reject or delay payouts when the beneficiary name does not match the account records.
Can I add the same beneficiary more than once?
Can I add the same beneficiary more than once?
You should avoid duplicate records. Search existing beneficiaries before adding a new one.
How do I choose the correct crypto network?
How do I choose the correct crypto network?
Use the exact network supported by the destination wallet or exchange. Do not assume that networks with similar asset names are interchangeable.
What is a memo or destination tag?
What is a memo or destination tag?
It is an additional identifier used by some exchanges to route a deposit to the correct customer account.
Can I leave the memo field blank?
Can I leave the memo field blank?
Yes, only when the destination does not require one.
Can a crypto payout be reversed?
Can a crypto payout be reversed?
Blockchain transactions are generally irreversible after confirmation. Verify all destination details before sending.
Why can I not find a beneficiary?
Why can I not find a beneficiary?
Clear the search or filters, then search again by name, bank, network, wallet address, or email.
Security guidance
- Verify beneficiary changes independently.
- Be cautious of urgent requests to replace payout details.
- Confirm crypto addresses and networks before every payout.
- Never share passwords or authentication codes.