Registration and sign-in
I did not receive the verification email
I did not receive the verification email
Check spam, confirm the address, and request another email.
The verification link expired
The verification link expired
Request a new verification link.
I cannot sign in
I cannot sign in
Confirm your credentials, verify the email address, or reset your password.
I am not receiving the two-factor code
I am not receiving the two-factor code
Wait briefly, request one new code, and use only the latest code.
Business information
My business type is not listed
My business type is not listed
Contact Ryno Support rather than selecting an inaccurate structure.
My registration number is not accepted
My registration number is not accepted
Check it against the official document and remove unnecessary spaces or symbols.
I cannot save the page
I cannot save the page
Correct any highlighted required fields or invalid formats.
Document uploads
The file will not upload
The file will not upload
Check its format and size, rename it simply, and try again.
The document is unreadable
The document is unreadable
Upload a clear scan with every page fully visible.
The document has expired
The document has expired
Upload a current document.
I uploaded the wrong file
I uploaded the wrong file
Remove or replace it before submission.
Submission and review
The page timed out during submission
The page timed out during submission
Sign in again and check the status before trying again.
My status is Action Required
My status is Action Required
Open the request, update the relevant section, and resubmit.
My application has been under review for too long
My application has been under review for too long
Check for an outstanding request, then contact Support if none is shown.
Browser checks
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- Use a stable internet connection.
- Avoid opening onboarding in several tabs.
- Save progress before closing the page.