Why can I not see an account?
Why can I not see an account?
The account may not have been created, activated, or enabled for your business. Select Add New or contact Ryno Support.
How do I view my account number?
How do I view my account number?
Select the visibility icon on the account card to reveal the masked account number.
Why is my account number masked?
Why is my account number masked?
Account numbers are hidden by default to help protect sensitive account information.
Why is my account marked Inactive?
Why is my account marked Inactive?
The account may require activation, additional review, or product enablement.
Why is a recent transaction missing?
Why is a recent transaction missing?
The transaction may still be processing, or the recent transaction panel may show only a limited number of entries. Select See All Transactions to review the complete list.
What do Inflow and Outflow mean?
What do Inflow and Outflow mean?
Inflow represents money received by the business. Outflow represents money sent or paid out.
Why does a currency not appear in Currency Mix?
Why does a currency not appear in Currency Mix?
The currency may not be enabled or may not have qualifying activity.
Why does a channel not appear in Channel Volume?
Why does a channel not appear in Channel Volume?
The channel may not be enabled or may not have activity during the selected period.
How do I sign out?
How do I sign out?
Select Logout in the top-right corner of the dashboard.
Need more help?
When contacting Ryno Support, provide:- Your business name
- Registered email address
- The affected account or currency
- A brief description of the issue
- A screenshot with sensitive details masked